Last Updated: 5th February 2025
Definitions
- Company – Cloud K9
- User – “You” refers to the individual accessing Cloud K9’s website, webpages, and/or services.
- The Sites – This refers to the Cloud K9 website and any affiliated platforms or mobile applications owned by Cloud K9.
- The Offerings – The Sites provide access to purchase pet-related products such as dog treats, pet accessories, and other pet-related items. Additionally, Cloud K9 offers local pet services, including dog walking and pet sitting.
Overview
By using The Sites, you agree to these Terms and Conditions. If you do not agree, you must not use The Sites or access The Offerings.
These Terms and Conditions are governed by English law, including but not limited to:
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Amendments
- The Data Protection Act 2018
- The Electronic Commerce Regulations 2002
- The EU Exit Amendment of 2019
Cloud K9 owns and operates The Sites and makes The Offerings available under the conditions outlined below.
We may update these Terms and Conditions from time to time. Changes will be indicated by the date at the top of this page. Your continued use of The Sites following any updates constitutes acceptance of the latest Terms and Conditions.
Cloud K9 reserves the right to refuse access to The Sites and The Offerings at its discretion, and any attempt to access The Sites after being refused is prohibited.
Use of Information
The content on The Sites is provided for general guidance and informational purposes only. It should not be solely relied upon without seeking up-to-date information relevant to your circumstances.
Intellectual Property
All content on The Sites, including but not limited to text, images, designs, logos, and media, is owned by or licensed to Cloud K9 and is protected by copyright laws.
Limitation of Liability
Cloud K9 is not liable for any loss or damage resulting from your use of The Sites, including but not limited to:
- Purchasing products
- Using pet services
- Relying on information provided on The Sites
In the event of a claim, Cloud K9 liability will be limited to the amount paid by The User for The Offerings in question.
Product Representation
Images of products on The Sites are sample representations, and actual products may vary slightly in appearance.
User Indemnity
You agree to indemnify Cloud K9 against any claims, losses, damages, liabilities, or expenses arising from your use of The Sites, The Offerings, or any third-party claims related to your interaction with Cloud K9.
Permitted Use
The Sites may only be used for personal, non-commercial purposes, except for comparing The Offerings before making a purchase. You must not use The Sites for illegal activities in the UK or your country of residence.
Security and Accessibility
You are responsible for ensuring appropriate virus protection when using The Sites. Cloud K9 is not responsible for any loss or damage caused by accessing The Sites, including potential security breaches. The Sites are provided on an “as is” basis, and Cloud K9 does not guarantee uninterrupted access due to maintenance or unforeseen issues.
User Responsibilities
You are responsible for all internet-related costs when using The Sites.
Pricing and Payments
All prices are listed in GBP and include UK VAT at the prevailing rate.
Prices are subject to change without notice.
Once an order is placed and payment is received, an order confirmation email will be sent to the provided email address.
Cloud K9 reserves the right to reject or cancel any order without providing a reason.
Delivery, Returns, and Privacy Policies
The Delivery Policy, Returns Policy, and Privacy Policy are stated on separate pages and form part of these Terms and Conditions.
By using The Sites, you agree to the terms outlined in these policies.
Pet Services Terms
If you book a pet service such as dog walking or pet sitting through Cloud K9, you agree to the following additional terms:
- You must provide accurate and complete information about your pet, including any medical or behavioural issues.
- Cloud K9 reserves the right to refuse or terminate services if a pet is deemed aggressive, unwell, or otherwise unsuitable.
- While Cloud K9 takes every precaution to ensure pet safety, we are not responsible for any unforeseen incidents, including injury, illness, or loss.
Entire Agreement
These Terms and Conditions, along with our Delivery, Returns, Privacy, and Pet Services Policies, constitute the entire agreement between you and Cloud K9. No other agreements shall be relied upon unless legally required.
Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with English Law. Any disputes will be subject to the exclusive jurisdiction of the English Courts.