Privacy & Cookie Policy
Last updated: 30/10/2025
At Cloud K9, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use and protect your data when you visit our website https://cloud-k9.co.uk, create an account, or make a purchase. It also explains how we use cookies and similar technologies in accordance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
Who we are
Cloud K9 is a UK-based business specialising in natural dog treats and pet services.
Website: https://cloud-k9.co.uk
Contact: ella@cloud-k9.co.uk
What personal data we collect
We collect and process the following information when you interact with our site:
- Account and contact information: First name, email address and password when you create an account.
- Order information: Billing and shipping address, phone number and order details when you make a purchase.
- Payment details: Processed securely by payment partners (Stripe or PayPal). We do not store full card details.
- Marketing data: Name and email when you opt in to receive updates or offers.
- Technical data: IP address, browser type, device information and cookies.
- User-generated data: Messages, reviews or uploads you submit to us.
How and why we use your data (lawful basis)
We only process personal data when we have a lawful basis under UK GDPR:
- To process and deliver your orders – contract
- To communicate about your purchase or account – contract / legitimate interest
- To send marketing emails (if opted in) – consent
- To improve our website and experience – legitimate interest
- To comply with legal obligations (e.g. tax) – legal requirement
We never sell or rent your personal information.
Marketing communications
If you choose to receive updates and offers, we will send you occasional marketing emails via Brevo (formerly Sendinblue). You can withdraw consent at any time by clicking “unsubscribe” in any email or contacting us directly.
We comply with the Privacy and Electronic Communications Regulations (PECR) and only send marketing emails with your consent.
Cookies and tracking technologies
Cookies are small text files stored on your device. We use them to ensure our site works correctly and to improve your experience.
- Essential cookies – required for login, checkout and site security.
- Analytics cookies – help us understand how visitors use our website (Google Analytics).
- Marketing cookies – used for email tracking and tailored promotions (Brevo).
You can manage or withdraw consent for non-essential cookies at any time via our cookie banner (powered by CookieYes) or through your browser settings. For detailed cookie information, see the cookie list in the banner.
Who we share your data with
We share data only with trusted third parties when necessary to run our business:
- Payment processors – Stripe, PayPal
- Delivery companies – to fulfil orders
- Marketing provider – Brevo, for opted-in email campaigns
- IT and hosting partners – for website maintenance and backups
Where data is transferred outside the UK or EEA (e.g. Brevo’s EU servers), we ensure it’s protected by approved safeguards or adequacy decisions.
How long we keep your data
- Order and billing data – kept up to 6 years (legal requirement)
- Account information – retained while active, deleted on request
- Marketing data – retained until you unsubscribe
We review and delete or anonymise personal data that’s no longer required.
Your data rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Withdraw consent to marketing at any time
- Object to processing or request restriction
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, contact ella@cloud-k9.co.uk.
Data security
We use technical and organisational measures to safeguard your data from loss, misuse or unauthorised access. Access is limited to authorised personnel only.
Links to other websites
Our website may include links to third-party websites or embedded content (such as videos or articles). We are not responsible for their content or privacy practices.
Changes to this policy
We may update this Privacy & Cookie Policy from time to time. The “Last updated” date at the top will show the latest version. Continued use of our website after changes means you accept the updated policy.
Contact us
For privacy enquiries or data requests, please contact:
Cloud K9
Email: ella@cloud-k9.co.uk
Website: https://cloud-k9.co.uk