Shipping
At Cloud K9, we aim to provide a smooth and reliable delivery experience for all our customers. Please review the details below to understand our shipping process:
Dispatch and Delivery
Dispatch Times: Orders are dispatched within 1–2 working days after payment is processed. Next day delivery orders placed before 12pm (Monday to Friday) are dispatched the same day.
Delivery Method: All orders are shipped via Evri using their tracked delivery service.
Delivery Times: Standard delivery typically takes 3–5 working days.
Free Delivery: Orders over £39.99 qualify for free standard delivery.
Delivery Costs
Standard delivery (orders under £39.99): £3.49 for mainland UK.
Next day delivery: £5.99 for mainland UK.
Free standard delivery on orders of £39.99 or more.
Additional charges may apply for deliveries to Northern Ireland, Scottish Highlands, or other non-mainland UK areas. Contact us for more information. Only standard delivery is available for non-mainland UK orders.
Standard delivery is 3 – 5 working days after dispatch.
Next Day Delivery
We hand our parcels to Evri at our local parcel shop, and the driver collects around midday.
Order before 12pm, Monday to Friday, and your parcel goes out on that day’s collection. Order after 12pm and it goes out on the next working day’s collection instead.
Orders placed at the weekend or on a bank holiday are dispatched on the next working day.
An order placed at 10am on Tuesday should arrive Wednesday. An order placed at 4pm on Tuesday is dispatched Wednesday and should arrive Thursday.
Evri aim to deliver the next working day, but this is not guaranteed. Delays can happen during busy periods or bad weather.
Next day delivery is available for mainland UK only.
Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number to monitor the progress of the delivery.
Not Going to be In?
The driver will try to leave your parcel in a safe place or with a neighbour. If neither is possible, they will take it to a nearby Evri ParcelShop for you to collect.
Your tracking email and the Evri tracking page will tell you exactly where your parcel has been left.
Incorrect or Incomplete Address Details
Please ensure all address details are accurate at checkout. Cloud K9 cannot be held responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
Changing or Cancelling an Order
If you need to change or cancel an order, email us at ella@cloud-k9.co.uk as soon as possible. We can usually amend anything that has not yet been dispatched.
Once a parcel has left us, our Refund & Returns Policy applies.
Delays and Force Majeure
While we strive to meet delivery timelines, unforeseen circumstances such as courier disruptions or extreme weather may cause delays. If your order is delayed, please contact us for assistance.