Shipping
At Cloud K9, we aim to provide a smooth and reliable delivery experience for all our customers. Please review the details below to understand our shipping process:
Dispatch and Delivery
Dispatch Times: Orders are dispatched within 1–2 working days after payment is processed.
Delivery Method: All orders are shipped via Evri using their tracked delivery service.
Delivery Times: Standard delivery typically takes 2–4 working days.
Free Delivery: Orders over £39.99 qualify for free standard delivery.
Delivery Costs
Standard delivery (orders under £39.99): £[TBC].
Free delivery on orders of £39.99 or more.
Additional charges may apply for deliveries to Northern Ireland, Scottish Highlands, or other non-mainland UK areas. Contact us for more information.
Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number to monitor the progress of the delivery.
Incorrect or Incomplete Address Details
Please ensure all address details are accurate at checkout. Cloud K9 cannot be held responsible for delays or losses due to incorrect or incomplete addresses provided by the customer.
Delays and Force Majeure
While we strive to meet delivery timelines, unforeseen circumstances such as courier disruptions or extreme weather may cause delays. If your order is delayed, please contact us for assistance.